Terms of Service

These Terms of Service (the "Terms") govern your access to and use of Ingy (the "Service"), provided by IX Labs, whether accessed through the Telegram bot at @IngyAppBot or the website at ingy.app.

Summary (non-binding)

This summary is provided for convenience only. It does not form part of the Terms and has no contractual effect. In the event of any inconsistency between this summary and the numbered clauses, the numbered clauses prevail.

Ingy drafts social media posts inside Telegram. It never publishes anything — you copy the text and post it yourself.
A "generation" is only the first version of a new post. Rewrites, block edits, extra hooks and regenerations are edits and never count against your quota.
Plans auto-renew monthly. Creem is the merchant of record for purchases and handles payment, invoicing and tax. We decide whether a refund is due; Creem pays it. We offer a refund within 14 days of purchase; not after. Your mandatory consumer rights are unaffected.
You own the finished post you receive. We keep rights in the drafts, alternative hooks and candidate texts you did not use. We do not warrant that output is accurate, original or non-infringing — check it before you publish.
We may use your content to improve and train our models, with exclusions. You can opt out at any time by emailing [email protected]. We do not sell user data and will not sell user data.

1. Acceptance of these Terms

1.1 BY CLICKING "I ACCEPT", BY STARTING THE INGY TELEGRAM BOT, OR BY OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THESE TERMS AND CONDITIONS AND THE POLICIES INCORPORATED BY REFERENCE INTO THEM. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICE.

1.2 These Terms constitute a binding agreement between you and IX Labs ("IX Labs", "we", "us" or "our"), the provider of Ingy (the "Service"). "You" and "your" mean the person or entity accessing or using the Service.

1.3 If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and "you" refers to that entity.

1.4 The following policies are incorporated into and form part of these Terms by reference: the Privacy Policy, the Acceptable Use Policy, the Refund & Cancellation Policy, the Cookie Policy and the AI Disclosure.

1.5 You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the Service.

2. Definitions

The following words have specific meanings in these Terms.

2.1 "Service" means the Ingy Telegram bot, the website at ingy.app, and everything we provide through them.

2.2 "Source" means any material you send to Ingy for it to work from — for example an article URL, a video link (such as YouTube, TikTok, Instagram or X), an uploaded video file, a voice message, or typed instructions. A Source is optional: instructions alone, with no external material, are a valid input.

2.3 "Post" means a draft social media text produced by Ingy, normally structured as a hook, one or more body blocks, and an optional call to action, delivered to you as a single copyable plain-text message.

2.4 "Generation" means version 1 of a new Post, and nothing else. A Generation is created when you ask Ingy to draft a Post that does not yet exist. This is the only action that counts against your quota.

2.5 "Edit" means any later AI action on a Post that already exists. Edits are never counted against your quota and are never charged separately. Edits include, without limitation:

2.5.1 regenerating or asking for a fresh take on an existing Post;
2.5.2 rewriting, shortening, lengthening or restyling an individual block;
2.5.3 adding a new block or deleting a block;
2.5.4 requesting alternative hooks (for example a set of 5–7 hook options);
2.5.5 adding a further Source to an existing Post and regenerating it;
2.5.6 any transcription of a voice message or video used in connection with an existing Post.

2.6 "Quota" means the number of Generations included in your plan for each billing period, or the number included in the free trial.

2.7 "Style Profile" means the set of preferences Ingy learns from Posts you finalise, organised into six facets: voice, format, lexicon, metrics, rules and avoid.

2.8 "Output" means the text Ingy produces for you, including intermediate drafts, candidate texts and alternative hooks.

2.9 "Finalised Post" means the version of a Post that you accept, keep or copy out as your finished text.

2.10 "Account" means your access to the Service, which is tied to your Telegram account (see clause 3).

3. Eligibility and account requirements

3.1 You must be at least 18 years old to use the Service. By using it you confirm that you are. We do not knowingly provide the Service to anyone under 18, and we will close an Account if we learn the user is under 18.

3.2 You must have the legal capacity to enter into a contract. If you use the Service on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" includes that organisation.

3.3 Your Account is your Telegram account. There is no separate Ingy login, password or app. Whoever controls your Telegram account controls your Ingy Account, including your Style Profile, history and remaining Quota.

3.4 You are responsible for the security of your Telegram account. We cannot verify that the person sending messages to @IngyAppBot is you, and we are entitled to treat every message from your Telegram account as sent by you.

3.5 Your use of Telegram itself is governed by Telegram's own terms and policies, not by these Terms. We are not Telegram and have no control over it.

3.6 If you lose access to your Telegram account — for any reason, including suspension, deletion or a change of number — you lose access to the Service, your Style Profile and your history. We cannot move an Account, a Style Profile or a history to a different Telegram account, and we cannot restore them.

3.7 One person may hold one Account. You may not create multiple Accounts to obtain additional free trials or Quota.

4. Scope and limitations of the Service

4.1 Ingy is a drafting assistant. You send Sources or instructions, Ingy fetches the article or transcribes the video or voice message, and it drafts a Post structured as a hook, body blocks and an optional call to action, delivered as one copyable plain-text message.

4.2 You can combine more than one Source into a single Post.

4.3 You iterate by chatting: rewrite a block, ask for a fresh take, add or delete blocks, or ask for alternative hooks. These are Edits and do not use Quota.

4.4 Voice instructions are transcribed and treated exactly as if you had typed them.

4.5 You can browse your past Posts and their earlier versions in your history.

4.6 Publishing is manual. Ingy never posts anything, anywhere.

4.6.1 The Service does not connect to, log in to, or post to any Telegram channel, social media account or other platform.
4.6.2 The only thing the Service delivers is a message in your Telegram chat that you can copy.
4.6.3 Every act of publishing is yours. You choose what to publish, where, when and in what form. You are the publisher of anything you post, and you bear responsibility for it.

4.7 The Service is a drafting tool. It is not legal, financial, medical, tax or other professional advice, and it must not be relied on as such.

4.8 We may change, add or remove features of the Service. If a change materially reduces what you have paid for, clause 17 applies.

5. Trial entitlement

5.1 New users get a free trial of 3 Generations. As set out in clause 2.5, Edits within those Posts do not count against the trial.

5.2 The free trial is one-time and non-transferable. It is available once per person and once per Telegram account. It cannot be sold, shared, gifted or transferred.

5.3 The free trial is provided "as is". We give no availability, uptime, performance or support commitment on the free trial.

5.4 We may change, limit, suspend or withdraw the free trial at any time, including for individual users, without notice and without giving reasons.

5.5 The free trial ends when your trial Generations are used, or earlier if we end it under clause 5.4 or clause 12. When the trial ends, you can continue to use the Service by buying a plan.

5.6 Anti-abuse. The free trial and the Service generally are for normal, personal or business use by a human being through Telegram. We may limit, suspend or end your access — including your free trial — immediately and without refund where we reasonably believe you are:

5.6.1 using automated means, scripts, bots or bulk tooling to interact with the Service;
5.6.2 creating or using multiple Accounts, or using another person's Account, to obtain extra trials or Quota;
5.6.3 using the Service excessively, disproportionately, or in a way that is inconsistent with normal individual use;
5.6.4 using the Service in a way that degrades it for other users, or that imposes an unreasonable load on our systems or those of our suppliers; or
5.6.5 otherwise abusing the Service or attempting to circumvent Quota, trial or access limits.

6. Subscription plans, Quota and renewal

6.1 We offer the following paid plans:

Plan	Price	Included per billing period
Lite	USD 7.99 per month	10 Posts per month
Pro	USD 24.99 per month	50 Posts per month

6.2 "Posts per month" means Generations, as defined in clause 2.4. Edits, as defined in clause 2.5, are unlimited within your plan and never reduce your Quota. This is a promise we make to you and it forms part of these Terms.

6.3 Quota resets on your subscription renewal date, not on the first day of the calendar month. If you subscribe on the 9th, your Quota resets on the 9th of each following month.

6.4 Unused Quota does not roll over. Any Generations you have not used at the end of a billing period are lost.

6.5 If you use your full Quota before your renewal date, you can wait for the reset or upgrade your plan. Upgrading and downgrading take effect as described at the point of purchase through Creem.

6.6 Top-up credit packs are not available. We do not currently offer additional credits, top-ups or add-on packs, and we make no promise to offer them. We may offer additional credits in future, on the price and terms stated at that time.

6.7 Prices are in US dollars. Any sales tax, VAT or equivalent that applies in your country is handled and charged by Creem as merchant of record, and may be added at checkout.

6.8 We may change plan prices and Quotas. Clause 17 (notice of material changes) applies to price increases affecting your existing subscription.

7. Payment, renewal, cancellation and refunds

7.0 Merchant of record. Paid plans are sold through Creem, a service operated by Armitage Labs OÜ (registry code 16977866, Rotermanni 14, Tallinn 10111, Estonia), which acts as the merchant of record and contractual reseller for every purchase. Accordingly:

7.0.1 Creem is the contracting seller for the payment transaction and sells the subscription to you in its own name. Your purchase contract for payment is with Creem, and Creem's own buyer terms govern that transaction.
7.0.2 Creem takes payment, issues the invoice or receipt, and calculates, collects and remits any sales tax or VAT applicable to your billing address.
7.0.3 IX Labs provides the Service itself. These Terms govern your use of the Service.
7.0.4 We do not receive or store your full payment card details. Card data is handled by Creem and its payment processors.

This clause is complete in itself. You do not need to read any other document to know your payment, cancellation and refund position.

7.1 Who charges you. Creem is the merchant of record and the contracting seller for the payment transaction. Creem takes your payment, issues your invoice or receipt, and handles applicable tax. We determine whether a refund is due and instruct Creem to pay it; Creem may also refund independently where the law, a card scheme or a payment error requires. IX Labs provides the Service. Creem's own terms apply to the payment transaction in addition to these Terms. Nothing in this clause limits any mandatory consumer rights that apply to you.

7.2 Auto-renewal. Subscriptions renew automatically every month until you cancel. On each renewal date, the then-current plan price is charged to your payment method automatically, and your Quota resets.

7.3 How to cancel. You can cancel at any time:

7.3.1 through the subscription management link in your Creem purchase or renewal email; or
7.3.2 by emailing [email protected] and asking us to cancel.

7.4 Effect of cancelling. Cancellation stops the next renewal charge. Your plan and Quota stay active until the end of the billing period you have already paid for. Cancellation does not, by itself, give you a refund.

7.5 No pro-rata refunds. If you cancel part-way through a billing period, you are not entitled to a refund of any part of that period's fee, and unused Quota is not refunded or credited.

7.6 14-day refund right. You may request a refund within 14 days of the date of purchase. This reflects your statutory right to cancel a contract for digital services under UK consumer law. To request a refund, email [email protected], quoting the receipt Creem sent you. If we do not resolve it, you may escalate to Creem through its customer portal or at [email protected]. Refunds are paid out by Creem.

7.7 No refunds after 14 days. After 14 days from the date of purchase, purchases are non-refundable, except where we are required by law to give a refund, or where we choose to give one at our discretion in an individual case (which does not create any obligation to do so again).

7.8 Immediate supply and its effect on the 14-day right. Because the Service is digital content supplied immediately, at checkout you are asked to consent to us starting supply straight away and to acknowledge that, once supply has begun, you may lose the statutory right to cancel to the extent the digital content has been supplied to you. If you did not give that consent, supply begins after the 14-day period.

7.9 Failed payments. If a renewal payment fails, we may suspend your access until payment succeeds. Creem may retry the payment. If payment is not made, your subscription may end.

7.10 No refund on suspension or termination for breach. If we suspend or terminate your access under clause 12 or clause 14 because you have breached these Terms, no refund is due for the remaining part of your billing period.

7.11 Chargebacks. If you raise a chargeback rather than contacting us or Creem first, we may suspend your Account while it is resolved. This does not affect your legal rights.

8. Sources and user responsibility

8.1 You choose what to send to Ingy. You are responsible for every Source you submit.

8.2 You warrant — that is, you promise to us — that for each Source you submit:

8.2.1 you have the right to submit it to us and to have it processed by us and our suppliers;
8.2.2 submitting it does not breach a paywall, a subscription restriction, or the terms of use of any website, platform or service;
8.2.3 submitting it does not infringe any third party's copyright, database right, trade mark, confidentiality, privacy or other right;
8.2.4 it does not contain material that is unlawful, and it does not contain other people's personal data that you have no lawful basis to share; and
8.2.5 you have made your own judgement about whether using the Source, and publishing a Post derived from it, is lawful and appropriate.

8.3 We do not check whether you have the right to use a Source, and we are not able to. We may, but are not obliged to, refuse or remove any Source.

8.4 Some Sources may be unavailable or may fail to process — for example because a website blocks automated access, a video is private or removed, a paywall applies, or a transcription is inaccurate. That is not a defect in the Service, and it does not entitle you to a refund of Quota beyond any adjustment we choose to make.

8.5 Indemnity for Sources. You agree to indemnify us — that is, to compensate us and hold us harmless — against all claims, demands, proceedings, losses, damages, fines, costs and reasonable legal fees that we suffer or incur arising out of or in connection with:

8.5.1 any Source you submit, including any allegation that submitting or processing it infringed a third party's rights or breached a website's terms or a paywall;
8.5.2 anything you publish that is based on Output, including any allegation of defamation, infringement, misleading statement or breach of platform rules; or
8.5.3 your breach of these Terms or your unlawful use of the Service.

8.6 Clause 8.5 does not apply to the extent the claim results from our own breach of these Terms, and nothing in it limits your rights under clause 16.7. If you are a consumer, we will only seek to enforce clause 8.5 to the extent permitted by law.

9. Output: ownership, retained rights, exclusion of warranties and duty to review

9.1 You own your Finalised Post. As between you and us, and once you have paid any fees due, we assign to you all rights we have in the Finalised Post delivered to you. You may use it commercially, edit it, and publish it wherever you like, subject to these Terms.

9.2 We retain rights in everything else. We expressly retain all rights in, and do not assign to you:

9.2.1 candidate texts and draft Posts you discarded, rejected or did not finalise;
9.2.2 alternative hooks and variants you were shown but did not select;
9.2.3 intermediate drafts and earlier versions superseded by your Finalised Post;
9.2.4 prompts, templates, structures, model configurations, embeddings, evaluations and other internal artefacts derived from your use of the Service; and
9.2.5 the Service itself, including its software, models, prompts, name, branding and all related intellectual property.

This retention is deliberate. It does not affect your ownership of the Finalised Post under clause 9.1.

9.3 No warranty about Output. Output is generated by artificial intelligence. To the fullest extent permitted by law, we give no warranty that Output is:

9.3.1 accurate, complete, current or factually correct;
9.3.2 original, novel or unique; or
9.3.3 free from infringement of any third party's rights.

9.4 Similar output for other users. AI systems can produce the same or similar text for different users given similar inputs. Output that is similar or identical to yours may be generated for, and used by, other users. We do not promise exclusivity in any Output.

9.5 Copyright in AI-generated text. In some jurisdictions, text generated purely by an AI system without sufficient human authorship may not qualify for copyright protection at all. We make no representation that any Output is protectable by copyright anywhere.

9.6 Your duty to review. You must review, fact-check and edit every Post before you publish it. This includes checking names, figures, quotes, claims, links and anything that could mislead, defame or infringe. You publish at your own risk and as the publisher.

9.7 You must not present Output in a way that suggests it was written, reviewed or endorsed by us, or that it is verified fact.

10. Style Profile

10.1 Ingy builds a Style Profile from Posts you finalise, across six facets: voice, format, lexicon, metrics, rules and avoid.

10.2 One Style Profile per Account. This is a design decision, not a fault. The Service does not support multiple Style Profiles on one Account.

10.3 You can view your Style Profile, hand-edit it, reset it, or apply one of our presets.

10.4 A Style Profile is a set of preferences, not a guarantee. We do not promise that Output will match your Style Profile, your past writing or your expectations in any particular case.

10.5 Your Style Profile is tied to your Telegram account. If you lose that account, the Style Profile is lost with it (clause 3.6).

10.6 We may change how Style Profiles are learned, stored or structured as we develop the Service.

11. Permitted use of User Content, including model improvement and training

11.1 We process what you send and what Ingy produces in order to provide the Service to you — for example to fetch a Source, transcribe audio, draft and edit Posts, build your Style Profile, and keep your history.

11.2 Improvement and model training. We may use your content — your instructions, your Posts, your Edits and your Finalised Posts — to operate, analyse, develop and improve the Service, including to train, fine-tune and evaluate the models used in the Service. We are reserving this purpose now; we may or may not exercise it at any given time.

11.3 Exclusions. We will never use the following for developing or training models:

11.3.1 third-party source material — the contents of articles, videos, audio or files you submit as Sources, whether raw or transcribed;
11.3.2 voice audio — any voice message or audio recording you send us; and
11.3.3 content from accounts covered by a data processing agreement with us, or by any separate written agreement excluding such use.

11.4 Opt out at any time. You can opt out of the use of your content for improvement and model training at any time, for any reason, by emailing [email protected]. Opting out is free, does not change your price, and does not reduce the Service you receive. We will apply the opt-out to your content from the point we action your request, and we will not begin any new training on your content after that point.

11.5 Only content covered by permitting terms is eligible. We may only use content created while a version of these Terms that permits this use is in force. Content created before that permission existed, or after you have opted out, is not eligible and will not be used for model development or training.

11.6 We do not sell your data. We do not sell user data, and we will not sell user data. We do not share your content with third parties for their own marketing, advertising or model-training purposes. We share content with our suppliers only so far as needed to run the Service — for example an AI model provider to generate text, a transcription provider to transcribe audio, and hosting and payment providers — and under contracts requiring them to protect it.

11.7 We may create and use aggregated or anonymised statistics about use of the Service that do not identify you.

11.8 You keep ownership of the content you submit. Where we need permission to run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transcribe, process and adapt your content for the purposes set out in this clause 11 and elsewhere in these Terms. This licence ends when the relevant content is deleted, except for the limited purposes and retention set out in clauses 11.5, 14.6 and 15.

12. Acceptable use

The core prohibitions are set out in full here. We may also publish a fuller acceptable use policy with more detail and examples; if we do, it supplements this clause and does not replace it. This clause stands on its own.

12.1 You must not use the Service to create, process or publish content that:

12.1.1 is unlawful, or promotes or facilitates unlawful activity;
12.1.2 infringes anyone's copyright, trade mark, database right, confidentiality, image rights, privacy or other rights;
12.1.3 is defamatory, harassing, threatening, or incites violence or hatred against people on the basis of race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability or any other protected characteristic;
12.1.4 is sexual content involving minors, or sexualises minors in any way;
12.1.5 is designed to deceive — including impersonation of a real person or organisation, fake news presented as fact, fabricated quotes or credentials, disinformation, or synthetic content passed off as genuine reporting;
12.1.6 promotes fraud, scams, pyramid or Ponzi schemes, or misleading financial, health or medical claims;
12.1.7 is spam, or bulk content produced to manipulate a platform's ranking, recommendation or engagement systems; or
12.1.8 breaches the rules of the platform on which you publish it, including Telegram's.

12.2 You must not:

12.2.1 use bots, scripts, scrapers, automation or bulk tooling to access the Service, or access it other than by chatting with @IngyAppBot as a human user;
12.2.2 reverse engineer, decompile, probe or attempt to extract the Service's prompts, models, weights or underlying systems;
12.2.3 use the Service, or any Output, to build, train, evaluate or improve a competing product or AI model;
12.2.4 interfere with, overload or attempt to gain unauthorised access to the Service or our suppliers' systems;
12.2.5 create multiple Accounts, or use another person's Account, to obtain extra free trials or Quota; or
12.2.6 share, sell or otherwise make your Account access available to anyone else.

12.3 Agency and client work is allowed. You may use Ingy to produce content for your clients, employer or the brands you work for, and you may charge them for that work. That is permitted use.

12.4 Reselling Ingy is prohibited. You may not:

12.4.1 resell, sublicense, rent or otherwise provide access to the Service to anyone else;
12.4.2 operate the Service on behalf of third parties as a service in its own right — for example running Ingy as the engine behind a "post writing service" you sell, whether or not you name us; or
12.4.3 package, wrap or present the Service or its Output as your own product, tool or platform, or as a competing product.

The line is this: using Ingy as a tool to do work you deliver is fine. Selling access to Ingy, or selling Ingy's function as the product, is not.

12.5 You must comply with all laws that apply to you, including sanctions, export control and advertising and marketing rules in your country and in any country where you publish.

12.6 We may investigate suspected breaches of this clause 12 and take the action set out in clause 14.

13. Availability, third-party services and platform dependency

13.1 No uptime commitment. We provide the Service on a reasonable-efforts basis. We do not commit to any level of uptime, availability, response time or output speed. This applies with particular force to the free trial, which is provided with no availability commitment at all.

13.2 We may suspend the Service for maintenance, upgrades, security or capacity reasons, with or without notice.

13.3 We depend on third parties. The Service relies on services we do not control, including:

13.3.1 Telegram, which delivers every message;
13.3.2 AI model providers, which generate the text;
13.3.3 transcription providers, which convert audio and video to text;
13.3.4 source websites and platforms (such as news sites, YouTube, TikTok, Instagram and X), which host the material you submit; and
13.3.5 Creem and its payment processors, and our hosting providers.

These may fail, change, restrict access, block automated retrieval, or stop operating. When that happens, the Service may degrade, lose features or stop working. We are not responsible for the acts, failures or decisions of third parties, and we do not guarantee that any particular Source type, platform or feature will keep working.

13.4 Telegram dependency. Your Telegram account and any Telegram channel you run are governed by Telegram's own terms and policies, not by ours.

13.4.1 If Telegram restricts, suspends, bans or deletes your account or your channel, that is a matter between you and Telegram. It is not our responsibility, and we have no ability to reverse it.
13.4.2 Losing your Telegram account means losing access to the Service, your Style Profile and your history (clause 3.6).
13.4.3 A Telegram suspension, ban or outage gives you no right to a refund and does not entitle you to compensation from us.

13.5 Nothing in this clause 13 limits your rights under clause 18.4 if you are a consumer.

14. Suspension and termination

14.1 You can stop at any time. You may stop using the Service whenever you like, and cancel a paid plan under clause 7.3. You may ask us to delete your Account by emailing [email protected].

14.2 Immediate suspension for breach. We may suspend or terminate your access immediately and without notice if we reasonably believe you have breached clause 12 (acceptable use), clause 5.6 (anti-abuse), clause 8.2 (your Sources), or clause 3 (eligibility), or if we are required to do so by law or by a supplier.

14.3 No refund on suspension or termination for breach. Where we suspend or terminate under clause 14.2, no refund is due for the remainder of your paid period, and any remaining Quota is forfeited.

14.4 Termination without cause. We may terminate your access, or stop providing the Service generally, on 30 days' notice to you. If we do this while you have paid for a period that has not yet run, we will arrange a pro-rata refund of the unused part of that period through Creem.

14.5 Where it is reasonable and lawful to do so, we will tell you why we suspended or terminated your access and give you a way to respond. We are not obliged to do so where telling you would create a legal, security or abuse risk.

14.6 What happens to your data. When your Account is deleted, we delete your content — your Posts, versions, history and Style Profile — within a reasonable period, except for:

14.6.1 records we must keep by law, including financial, tax and accounting records;
14.6.2 records we need to keep to establish, exercise or defend legal claims, or to enforce these Terms, for as long as that need lasts;
14.6.3 records of abuse, fraud or breach needed to stop it happening again; and
14.6.4 backups, which are overwritten on our normal backup cycle.

14.7 Survival. Clauses that by their nature should continue after these Terms end do continue — including clauses 8.5 (indemnity), 9 (Output and retained rights), 11.5–11.6, 14.6, 16 (liability), 18 (governing law) and 19.

15. Data protection

This clause is a self-contained summary of how we handle your personal data. It does not depend on any other document. We may also publish a fuller privacy policy with more detail; if we do, this clause remains valid on its own.

15.1 Data controller. IX Labs, of 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom, is the data controller for personal data processed through the Service. Contact: [email protected].

15.2 What we handle. Your Telegram user ID and public Telegram profile details; the messages, instructions, Sources, voice messages and files you send; the Posts, drafts and versions Ingy produces; your Style Profile; your usage and Quota records; and support correspondence. Payment card details are handled by Creem, not by us — we receive only the subscription and transaction records we need.

15.3 Why we handle it. To provide the Service and your Account; to take payment through Creem and keep the records the law requires; to provide support; to keep the Service secure and prevent abuse; to improve the Service and, subject to clause 11, to train and evaluate our models; and to comply with our legal obligations.

15.4 Who we share it with. Our suppliers, only as needed to run the Service — AI model providers, transcription providers, hosting and infrastructure providers, Creem and its payment processors — under contracts requiring them to protect your data. Also with authorities where the law requires it. We do not sell your data.

15.5 Where it goes. Some suppliers are outside the UK and the EEA. Where personal data is transferred abroad, we rely on the safeguards recognised under UK data protection law, such as adequacy regulations or standard contractual clauses.

15.6 How long we keep it. For as long as your Account is active, and after that as set out in clause 14.6.

15.7 Your rights. Under UK data protection law you have the right to access your personal data; to have it corrected or erased; to restrict or object to processing; to data portability; and to withdraw consent where we rely on it. Exercise any of these by emailing [email protected]. You can also opt out of model training at any time under clause 11.4.

15.8 Complaints. If you are unhappy with how we handle your personal data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk, or to your local supervisory authority.

16. Warranties, limitation of liability and indemnity

16.1 Service provided "as is". Except as expressly stated in these Terms and as required by law, the Service and all Output are provided "as is" and "as available", and we exclude all implied warranties, conditions and terms to the fullest extent the law allows — including any implied warranty of merchantability, fitness for a particular purpose, accuracy, originality or non-infringement.

16.2 We do not promise that the Service will be uninterrupted, error-free or secure, that defects will be corrected, that Output will meet your requirements, or that any Post will perform, reach an audience, or produce any commercial result.

16.3 Exclusions. To the fullest extent permitted by law, we are not liable for:

16.3.1 indirect, special or consequential loss;
16.3.2 loss of profit, revenue, business, contracts or anticipated savings;
16.3.3 loss of goodwill or reputation;
16.3.4 loss or corruption of data, content, Style Profiles or history;
16.3.5 anything you publish, and the consequences of publishing it, including platform penalties, account bans, takedowns or claims by third parties;
16.3.6 the acts, omissions, failures, changes or decisions of third parties, including Telegram, AI model providers, transcription providers, source websites and Creem; or
16.3.7 inaccuracy in Output, where you did not carry out the review required by clause 9.6.

16.4 Cap on liability. Subject to clause 16.7, our total liability to you for all claims arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in aggregate to the greater of:

16.4.1 the total fees you paid for the Service in the 12 months immediately before the event giving rise to the claim; or
16.4.2 USD 100.

16.5 If you use the free trial and have paid nothing, our total liability to you is limited to USD 100, subject to clause 16.7.

16.6 Business users. If you use the Service for business purposes, you accept that the Service is not designed for your specific requirements, and the exclusions and cap in this clause 16 apply in full.

16.7 What we never exclude. Nothing in these Terms excludes or limits our liability for:

16.7.1 death or personal injury caused by our negligence;
16.7.2 fraud or fraudulent misrepresentation; or
16.7.3 anything else that cannot lawfully be excluded or limited.

16.8 Your statutory rights are preserved. If you are a consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 — such as the right to digital content that is of satisfactory quality, fit for purpose and as described, and to a repair, replacement, price reduction or refund where it is not. Where any term in these Terms conflicts with a consumer right you have by law, your legal right applies.

16.9 Your indemnity. Your indemnity to us in clause 8.5 applies, subject to clause 8.6.

16.10 Fair allocation. The exclusions and limits in this clause 16 reflect the price of the Service, the fact that publishing is entirely in your hands, and the fact that you must review Output before using it. You accept that this is a reasonable allocation of risk.

17. Variation of these Terms

17.1 We may change these Terms — for example to reflect new features, new suppliers, changes in law, or changes in how we price or operate the Service.

17.2 Material changes: 30 days' notice. If a change is material — for example a price increase affecting your subscription, a reduction in your Quota, a new material restriction on your use, or a widening of how we may use your content — we will give you at least 30 days' notice before it takes effect. We will send that notice through the Telegram bot, by email if we hold your email address, or by posting it prominently on ingy.app.

17.3 Your right to cancel. If you do not accept a material change, you may cancel before it takes effect under clause 7.3. If you cancel because of a material change and you have paid for a period that extends beyond the date the change takes effect, we will arrange a pro-rata refund of the unused part of that period through Creem.

17.4 Non-material changes — such as corrections, clarifications and structural edits — take effect when we publish the updated Terms at ingy.app.

17.5 Every version of these Terms carries a version number and an effective date. Continuing to use the Service after a change takes effect means you accept the updated Terms.

17.6 A change to how we may use your content for model training only applies to content created after that change takes effect (clause 11.5). Changes are not retrospective.

18. Governing law, jurisdiction and statutory rights

18.1 Governing law. These Terms and any dispute arising out of them or the Service are governed by the law of England and Wales.

18.2 Courts. The courts of England and Wales have jurisdiction.

18.3 Consumers' local courts. If you are a consumer, nothing above deprives you of the protection of the mandatory law of the country where you live, and you may bring proceedings in the courts of your own country. If you live in Scotland or Northern Ireland, you may bring proceedings in the courts there.

18.4 Your statutory rights. If you are a consumer, you have legal rights that these Terms do not affect, including under the Consumer Rights Act 2015 and the consumer cancellation rules for digital content and services. See clauses 7.6, 7.8 and 16.8.

18.5 Talk to us first. Before starting formal proceedings, please email [email protected] so we can try to resolve the matter. This is a request, not a condition, and it does not affect your right to go to court.

18.6 Complaints about payment. Because Creem is the merchant of record, complaints about a charge, invoice or tax can be raised with Creem as well as with us at [email protected]. Refund decisions are ours in the first instance — see clause 7.6.

18.7 No waiver. If we do not enforce a right straight away, we do not lose it.

18.8 Severability. If a court finds any clause unenforceable, the rest of these Terms continue in force, and that clause applies to the maximum extent permitted.

18.9 Assignment. You may not transfer your rights or obligations under these Terms to anyone else. We may transfer ours to a company that takes over our business, provided your rights under these Terms are not reduced.

18.10 Third parties. No one other than you and us has any right to enforce these Terms.

18.11 Entire agreement. These Terms, together with any order confirmation and Creem's buyer terms for the payment transaction, are the whole agreement between us about the Service.

19. Notices and contact

19.1 IX Labs may be contacted at:

IX Labs
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
General and billing enquiries: [email protected]
Legal notices: [email protected]

19.2 Formal legal notices to us must be served on [email protected] and, where you additionally elect to serve by post, at the address above.

19.3 We may give you notice through the Ingy Telegram bot or, where we hold your email address, by email. Notice is deemed given on the day of transmission.