Contents — 14 sections
- Scope and definitions
- 1. Our refund promise
- 2. Who sells Ingy and how refunds are handled
- 3. What you are buying
- 4. The free trial
- 5. After 14 days
- 6. Cancelling your subscription
- 7. What happens to your data
- 8. When a refund is not available
- 9. Your statutory rights
- 10. How to make a request
- 11. Changes to this policy
- 12. Complaints and contact
- Contact
Scope and definitions
In this policy, "we", "us" and "our" mean IX Labs. "You" and "your" mean the person using our product.
Our product is Ingy, a Telegram bot that drafts social media posts from a link, a video, or plain instructions. Our website is ingy.app and the bot is @IngyAppBot.
This policy stands on its own. You do not need to read any other document to understand your refund and cancellation rights as set out here.
1. Our refund promise
1.1 If you are not satisfied with a paid Ingy subscription, you can get a full refund within 14 days of your purchase. Email [email protected] to request it.
2. Who sells Ingy and how refunds are handled
2.1 Purchases of Ingy are processed by Creem, a service operated by Armitage Labs OÜ (registry code 16977866, Rotermanni 14, Tallinn 10111, Estonia), as Merchant of Record. Creem is the contractual reseller and the contracting seller for the payment transaction, and sells the subscription to you in its own name.
2.2 IX Labs provides and operates the Ingy service itself. Your use of Ingy is governed by our Terms of Service.
2.3 Send your refund request to us first, at [email protected], quoting the receipt Creem emailed you. We review it and instruct Creem to pay any refund that is due. If we do not resolve your request, you may escalate it to Creem through its customer portal or at [email protected].
2.4 We decide whether a refund is due, applying the refund promise in section 1 of this policy and any right you have under applicable law. Creem then pays it out. Creem may also issue a refund on its own initiative where the law, a card scheme or a payment or technical error requires. Nothing in this policy limits any mandatory consumer rights that apply to you.
2.5 An approved refund is paid out by Creem to the payment method used for the purchase. Neither we nor Creem can ordinarily redirect a refund to a different card, account or person. If that payment method is no longer available, contact us and we will raise the options with Creem.
2.6 An eligible or approved refund is processed within 14 days of approval. That is a processing deadline, not the refund window itself — the window in which you may ask for a refund is set out in sections 1, 5 and 9. How quickly the money then appears on your statement depends on your bank or card issuer, which is outside our control.
3. What you are buying
3.1 Ingy is offered on the following plans:
| Plan | Price | Included |
|---|---|---|
| Lite | USD 7.99 per month | 10 posts per month |
| Pro | USD 24.99 per month | 50 posts per month |
3.2 Subscriptions auto-renew monthly until you cancel.
3.3 Your monthly quota resets on your subscription renewal date, not on the first day of the calendar month.
3.4 Top-up credit packs are not available at launch. We do not offer them and we do not promise them.
4. The free trial
4.1 New users get a one-time free trial of 3 generations.
4.2 A "generation" means only version 1 of a new post. Regenerations, block edits and hook alternatives are edits — they are never counted against your trial or your monthly quota.
4.3 The free trial is free. There is no payment, so there is nothing to refund.
5. After 14 days
5.1 We do not give refunds after 14 days from the date of purchase. This includes refunds for unused quota, for posts you did not generate, and for periods you did not use.
5.2 Each monthly renewal is a new purchase with its own 14-day window.
6. Cancelling your subscription
6.1 You can cancel at any time. Email [email protected], or cancel through the subscription management link in your Creem purchase receipt.
6.2 Cancellation takes effect at the end of your current billing period. It stops all future renewals.
6.3 Your access and your remaining quota continue until the end of the period you have already paid for. You keep what you paid for.
6.4 There is no pro-rata refund for cancelling mid-term. If you cancel on day 3 of a monthly period, you keep access for the rest of that period and you are not refunded for the unused days.
6.5 Cancelling stops future charges. It does not by itself delete your account or your data — see section 7.
6.6 Two exceptions, in your favour. Clause 6.4 covers cancellation by you. There are two situations where we will arrange a pro-rata refund of the unused part of a period you have already paid for, through Creem:
- (a) we terminate your access, or stop providing the Service generally, other than because you have breached the terms on which you use it; or
- (b) we make a material change to the terms on which you use the Service, you tell us you do not accept it, and you cancel before that change takes effect.
Neither exception applies where your account was suspended or terminated for breach or misuse.
7. What happens to your data
We want you to know this before you decide, not after.
7.1 Your Ingy account is your Telegram account. Everything happens inside a Telegram conversation.
7.2 If you ask us to delete your account, we delete your posts, your saved versions, and your learned style profile. This deletion is permanent and we cannot recover them afterwards. If you want to keep any drafts, copy them out of Telegram first.
7.3 We retain financial and transaction records for 6 years, because UK law requires us to keep them. This applies even after your account is deleted.
7.4 To request account deletion, email [email protected].
8. When a refund is not available
8.1 Suspension or termination for breach. If your account has been suspended or terminated because you broke our acceptable use rules, no refund is available for any remaining period. For clarity, those rules prohibit things such as producing disinformation or impersonating real people or outlets, submitting sources you have no right to use, harassment, hate speech, sexual content or anything involving minors, spam and engagement manipulation, reverse engineering or circumventing quota limits, reselling or white-labelling access to Ingy, and using our output to train a competing model.
8.2 Continued use after requesting a refund. We will not honour a refund request where you carry on using the account after making it. Requesting a refund means you have stopped using the service.
8.3 Trial and account abuse. Repeated free-trial abuse, or creating duplicate or multiple accounts to extend the free trial or to obtain repeated refunds, disqualifies you from a refund.
8.4 Nothing in this section reduces the statutory rights described in section 9.
9. Your statutory rights
9.1 If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day right to cancel a contract for digital services. Section 1 of this policy is written to match that right.
9.2 Creem's own Buyer Terms also provide a 14-day statutory withdrawal right for consumers who have one, subject to the digital-content condition described in 9.2a.
9.2a If you are a consumer in the UK, the EU, the EEA or Switzerland, that statutory withdrawal right is conditional for digital content and services supplied immediately: where you expressly consented to immediate supply and acknowledged that you would lose the withdrawal right as a result, the right may no longer be available once supply begins. This is a statutory position, not a term we impose. Our own refund promise in section 1 is given separately and is not affected by it.
9.3 Nothing in this policy affects your statutory rights as a consumer. Where the law gives you more than this policy does, the law wins.
9.4 Because Ingy is a digital service delivered immediately, if you ask us to begin supplying it during the 14-day cancellation period and you then cancel, you may be asked to pay for what you actually used up to the point of cancellation, as the Regulations allow. In practice we apply section 1 as written and refund in full within the 14-day window.
10. How to make a request
10.1 Email [email protected] with:
- the email address or Creem order reference on your receipt;
- your Telegram username;
- whether you want a refund, a cancellation, or account deletion (these are three different things — tell us which); and
- optionally, what went wrong. You do not have to give a reason to get a refund within the 14-day window.
10.2 We aim to respond within 5 working days.
11. Changes to this policy
11.1 We may update this policy. The version number and effective date at the top will change.
11.2 The version of this policy in force on the date of your purchase is the version that applies to that purchase.
12. Complaints and contact
12.1 If you are unhappy with how we handled a refund, email [email protected] with "Complaint" in the subject line.
12.2 Formal legal notices should go to [email protected] or to IX Labs, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
12.3 This policy is governed by the law of England and Wales. If you are a consumer resident elsewhere in the UK or in the EU, you keep the benefit of any mandatory consumer protections of your home country.
Contact
IX Labs
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
General enquiries: [email protected]
Legal notices: [email protected]